Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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AfterDamage Restoration Before & After in Manhattan, NY
Photos don’t pitch. They show. Every project here carries the same documentation we hand to your insurance adjuster: moisture readings, material classifications, and a photo record from arrival to completion. Scroll through what we’ve handled in Manhattan, then call for your own written scope.
Recent Transformations
Water Damage Restoration: Burst Supply Line in a Midtown High-Rise
A 3/4″ supply line failed in a 14th-floor unit near Bryant Park while the owner was in London. Water traveled through wall cavities into the hallway carpet of the neighboring unit. We arrived in 47 minutes, set containment, and extracted standing water with a Dri-Eaz Rover HVE. Psychrometric data drove our drying plan: we established a vapor pressure differential of 10.2 mmHg using LGR dehumidification and Injectidry floor mats, pulling 22% moisture content down to 12% over six days. The daily moisture logs went straight to the carrier. No flooring was replaced. Haven Standard, Clause 1: written price before we touched a mat.
Mold Remediation: Hidden Colony Behind Upper East Side Bathroom Tile
The owner smelled it before she saw it. A slow grout failure in a 1920s co-op near Lexington Avenue had fed Stachybotrys chartarum across 34 square feet of gypsum board. We set negative air at 4 air changes per hour, removed the tile and substrate under HEPA containment, and HEPA-vacuumed every stud surface to less than 1,000 spores per square meter. Post-remediation, a third-party industrial hygienist collected air and surface samples. They passed. We handed her the lab report, the photo record, and the signed 365-Day Done Right Promise. Alicia Brennan scoped this personally; she’d seen too many Manhattan units where remediation stopped at visible mold and the colony returned in six months.
Fire & Smoke Damage Restoration: Kitchen Grease Fire in a Harlem Brownstone
Grease fires produce protein smoke, nearly invisible, aggressively acidic, and nearly impossible to remove once it bonds with painted surfaces. This Harlem brownstone kitchen had sustained direct flame damage to a four-cabinet run and protein residue throughout the first floor. We dry-ice blasted the charred MDF, applied thermal fogging to open framing, and ran ozone treatment for 72 hours. The plaster required sealing with a solvent-based smoke sealant; water-based products would have reactivated the residue. We documented every step for the adjuster who initially wanted to “clean and paint.” The owner got her full scope, her written price upfront under Haven Standard, Clause 1, and a kitchen that didn’t smell like a reminder.
Storm & Disaster Restoration: Roof Compromise During Manhattan Microburst
A July microburst peeled back a section of EPDM roofing on a Chelsea loft building, dumping rain through a 12-foot ceiling compromise into a live-work space below. We tarped the roof first, then extracted, then set six Phoenix 200 MAX LGR dehumidifiers and axial fans to establish airflow across the 1,200 affected square feet. The plaster-and-lath ceiling was unsalvageable; we removed it, dried the joist bays to 15% wood moisture content, and coordinated reconstruction through our own crew. The owner had a written reconstruction scope before demolition started. That’s Haven Standard, Clause 1 applied to rebuild, not just mitigation. Daily moisture logs went to the carrier; the photo record showed every joist bay dry before new drywall went up.
Sewage Cleanup: Category 3 Backup in a Financial District Basement
Sanitary sewer backup at 2 AM doesn’t wait for business hours. This Financial District building’s basement mechanical room took 4 inches of Category 3 black water when a city main surged during heavy rain. The HVAC intake was 18 inches off the floor; it pulled contaminated aerosols into the ductwork before anyone knew to shut it down. We arrived with PAPR respirators and full encapsulation suits, extracted the bulk water, removed porous materials, and applied EPA-registered disinfectant at proper dwell times. The ductwork required separate HEPA vacuuming and sealant application. ATP surface testing confirmed reduction to safe levels. We gave the building manager the photo record, the lab results, and a scope letter for his carrier. Alicia Brennan has handled enough Manhattan sewage losses to know: the documentation gap here costs more than the cleanup.
Biohazard & Crime Scene Cleanup: Unattended Death in a Washington Heights Apartment
This work carries a weight that doesn’t appear in moisture readings. An unattended death in a Washington Heights apartment required removal of carpet, pad, and contaminated OSB subfloor after biological material penetrated through to the joist bay below. We worked under OSHA Bloodborne Pathogens Standard and NYSDOH guidelines, with full PPE, double-bagged waste, and manifested disposal. The subfloor that remained was sealed with an antimicrobial encapsulant after HEPA vacuuming and enzyme treatment. A third-party industrial hygienist collected clearance samples before we released the space. We provided the family a complete photo record and documentation for any estate or insurance needs. Discretion is part of the service; so is the written scope delivered before any work begins, Haven Standard, Clause 1, even in circumstances where no one wants to discuss price.
Reconstruction & Cleanup: Full Build-Back After Combined Loss in East Village
Reconstruction is where restoration companies often disappear or hand you to a contractor you’ve never met. Not here. This East Village unit needed full build-back after we completed water mitigation and mold remediation: new 5/8″ Type X drywall, Benjamin Moore Regal paint to match the undamaged rooms, luxury vinyl plank flooring where the original engineered hardwood couldn’t be saved, and a gutted kitchenette rebuilt with IKEA cabinetry and quartz-look laminate counters. We scheduled the work, staffed our own carpenters and painters, and delivered a written reconstruction price before demolition started. The owner got the same photo record, the same daily documentation, and the same signed 365-Day Done Right Promise that covers our mitigation work. One company, one standard, one warranty.
Want Results Like These?
Every project here started with a phone call to a live person and ended with a written record. Call (516) 687-5786 now. We’ll schedule your assessment, deliver your written price before any work begins under Haven Standard, Clause 1, and build the documentation that gets your claim paid. Free second opinion on any competitor’s written estimate. 365-Day Done Right Promise on every job.
Written by Alicia Brennan, Owner at DryMark Restoration Manhattan, serving Manhattan since 2011.